FAQ

*** ENGLISH***

**For transportation purposes, it is possible that your headband will arrive unfold and need to be knot.

Bamboo is a fiber of choice for accessories. On top of being sustainable, it is breathable, antiperspirant and anti-bacterial.

What is the order processing time?
Our accessories are in stock or made to order and shipped within 1 to 3 working days.

How long does it take for the order to be delivered?
In general, we ship with Canada Post WITHOUT tracking number, from Montebello, Quebec.

Express shipping (1-2 days) with Purolator with or without signature is available at an additional charge.

Pom Pom Beanies are shipped with Purolator without signature or by Canada Post Expedited Parcel.

Please expect a longer delay for remote areas and during busy periods.

Please refer to our Shipping and Returns page for specific details.

What are the care and washing instructions?
Hand wash and lay flat to dry is recommended for all of our accessories. It is important to read the label for washing instructions.

For the pom pom hat, remove the pom pom before washing the toque.


Is my personal information private and secure?
We want you to rest assured that you will experience the highest industry standards for payment processing. Your credit card information and personal details are encrypted during the payment process and your payment information is only used for the current transaction and is never stored.


What is your return policy?
We love our products and want you to, too! Please refer to our Shipping and Returns page for specific details.